Emirates has restarted operations at Concourse A at Dubai International ahead of the peak travel period, which will see a high volume of travellers passing through DXB’s Terminal 3.
One of the busiest periods this year starts today and will run up until the National Day holiday weekend. In tandem, Emirates has also been ramping up its operations to meet the surge in international air travel demand, and with the reopening of Concourse A, Emirates will be fully operating all of its dedicated Concourses at Dubai International, expanding its operational capabilities and facilities on the ground to improve the travel journey for its customers travelling to and through Dubai.
During the busy travel period, customers are encouraged to arrive at the airport at least three hours before their flight departure to avoid delays amid the rush at Terminal 3. Customers are also reminded to check the latest travel requirements for their destination, and ensure they have all the relevant documents before proceeding to the check-in desk.
Those opting to check in online can do so from 48 hours until 90 minutes before their flight departure.
Emirates’ customers are encouraged to use the convenient self-service check-in and baggage drop kiosks for a more seamless airport experience. The service is available for all destinations, except the US, Canada, China, India and Hong Kong due to additional requirements from these countries. The 32 self-service bag drop machines and 16 check-in kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags up to 24 hours before departure.
Customers can also utilise Emirates’ biometric path in terminal 3 for a contactless journey from specific check-in desks to boarding gates. Passengers can use the biometric path to complete immigration formalities and board their flights with less document checks and less queuing. Emirates will also enable a more seamless baggage process for customers, enabling them to track their bags on emirates.com and on the Emirates app. The new tracking functionality will allow customers to check the status and location of their checked-in baggage.
Once checked in, passengers should ensure they arrive at their boarding gate on time. Gates open 90 minutes before departure, boarding starts 45 minutes before the flight and gates close 20 minutes before departure. Emirates will not be able to accept passengers reporting late to the boarding gate for travel. Check-in and gate closure timings will be strictly followed to make sure flights depart on schedule and to avoid the impact on operations.
Flexibility and Assurance: Emirates continues to lead the industry with innovative products and services and recently took its customer care initiatives further with even more generous and flexible booking policies, which have been extended to 31 May 2022, as well as its multi-risk insurance cover, and is helping loyal customers retain their miles and tier status.
Health and safety: Keeping the health and wellbeing of its passengers as top priority, Emirates has introduced a comprehensive set of safety measures at every step of the customer journey. The airline has also recently introduced contactless technology and scaled up its digital verification capabilities to provide its customers even more opportunities to utilise the IATA Travel Pass, which can now be used across 50 airports served by Emirates.