Monthly Archives: September 2019

BA Launches Dedicated Support Team for Customers with Additional Accessibility Needs

Airline announces next phase of multi-million pounds investment for customers requiring additional assistance with introduction of 20-strong team of accessibility experts Team will assist more than half a million customers with disabilities who fly each year – their enquiries were formerly handled by airline’s general customer service team New direct phone line now connects customers […]

Virgin Atlantic’s first A350 ‘Red Velvet’ takes to the Skies

Named ‘Red Velvet’, Virgin’s first Airbus A350-1000 aircraft, G-VLUX Red Velvet, took off for the first time on September 10th, flying customers from London Heathrow to New York JFK. With a totally redesigned Upper Class cabin complete with Loft area as well as tailcam and a new in-seat ordering feature, Virgin say their new aircraft […]

Eurowings Flies to Top Football Destinations as 2019 Champions League Group Phase Begins

Eurowings will be flying thousands of football fans from 16 September 2019 to the guest appearances of their favourite teams throughout Europe. During the group phase of the European competitions, Eurowings has specifically increased flight capacity on its Europe-wide route network and offers football fans from Germany, England, Austria, Italy, Spain and Hungary a quick […]

ANA to Utilize New Self-service Baggage Drop at Tokyo-Narita Airport

Introduction of the self service machines from the Narita International Airport Corporation will streamline the check-in process. All Nippon Airways (ANA), Japan’s largest 5-Star airline for seven consecutive years, will continue its track record of technological innovation by becoming the first airline to utilize the newly introduced automated self-service baggage drop machines at Narita Airport. […]

First Fiji Airways A350 XWB rolls out of Airbus paint shop

Fiji Airways first A350 XWB has rolled out of the Airbus paint shop in Toulouse featuring the airline’s signature livery. The aircraft, an A350-900, leased from Dubai Aerospace Enterprises, will be the first of its type to be operated by an airline in the South-Pacific region. The aircraft will now proceed to the final phase […]

Delta Air Lines, Emirates and Qatar Are Named the Recipients of the 2020 APEX Passenger Choice Awards

Members of the Airline Passenger Experience Association (APEX) gathered during the inaugural APEX/IFSA Awards Ceremony to honor the winners of the 2020 Passenger Choice Awards (PCAs). The awards recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger […]

Spirit Airlines Unveils New, Ergonomically-Designed Seats to Maximize Usable Legroom

Ditch the Pitch: Experts Say Pitch is an Inadequate Measurement of Guest Comfort and an Outdated Reference as Seat Innovation Becomes More Advanced Spirit Airlines is advancing its promise to invest in the Guest experience by unveiling new, more comfortable seats that provide additional usable legroom. Spirit’s new seats, created by UK-based Acro Aircraft Seating, […]

Delta teams carry 13,000 pounds of supplies to Bahamas, 100 evacuees to Nassau

Delta carried more than 13,000 pounds of supplies from Atlanta and Fort Lauderdale to the Bahamas on Sunday and Monday. Delta completed two humanitarian flights from Marsh Harbour to Nassau, carrying more than 100 evacuees. Regular Bahamas flight schedules have resumed with the exception of Marsh Harbour, which remains closed.  After Hurricane Dorian left behind devastated communities […]

British Airways must listen to its pilots, says BALPA as airline reportedly removes ‘mega perks’

The British Airline Pilots Association reports that strike action was supported virtually 100% in a dispute over pay and benefits. British Airways cancelled almost all flights with strike action due to continue today. BALPA said the strength of feeling amongst pilots should be a wake-up call for British Airways. Despite BALPA’s olive branch offer last […]