Latvian airline airBaltic announces that as of August 2021 it has published the new Customer Service Commitment. The introduction of the commitment is another step to develop and improve airBaltic customer service.
Martin Gauss, Chief Executive Officer of airBaltic: “As a company driven by delivering excellent service, we are constantly gathering insights about our customers to ensure they are happy and satisfied. We are striving for improved business results and therefore we believe that customers are the key drivers of success and growth. By introducing the new Customer Service Commitment, we are reflecting our aim to treat our passengers in a fair and prompt manner, as well as providing them with clear information what they can expect from airBaltic services during various occasions.”
To read more about the airBaltic Customer Service Commitment, please visit airBaltic website.
The safety and health of our passengers is airBaltic’s top priority. airBaltic has introduced strong health measures and the flight operations follow the recommendations issued by authorities. To read more about the airBaltic health measures, please visit airBaltic website.
airBaltic asks its passengers to strictly follow all of the rules and regulations issued by the relevant authorities. Passengers are strongly suggested to check the travel regulations and airport restrictions on the official websites or with local embassies before travelling. Regulations are changing rapidly and vary per country, therefore passengers are asked to always make sure they have the latest information to have a smooth journey.
airBaltic in brief:
airBaltic (Air Baltic Corporation AS) is one of the most punctual airlines in the world connecting the Baltic region with over 70 destinations in Europe, the Middle East, and the CIS. airBaltic is a joint stock company that was established in 1995. Its primary shareholder is the Latvian state, which holds 96.14% of the stock, while Lars Thuesen holds 3.86% through his fully-owned Aircraft Leasing 1 SIA. airBaltic operates 29 Airbus A220-300 aircraft. airBaltic has received numerous international awards for excellence and innovative services. Skytrax has awarded Latvian airline airBaltic a five–star COVID-19 safety rating. In addition, airBaltic is one of the Top twenty airlines for COVID-19 compliance by the safety, product, and COVID-19 rating agency Airlineratings.com. In 2017, the airline received the CAPA Regional Airline of the Year award, while in 2018 and 2019 airBaltic received the ATW Airline Industry Achievement Award as the Market Leader of the Year. In addition, in 2019 airBaltic received Sector Leadership Award by Airline Business.