TagsairBaltic

airBaltic introduces Customer Service Commitment

Latvian airline airBaltic announces that as of August 2021 it has published the new Customer Service Commitment. The introduction of the commitment is another step to develop and improve airBaltic customer service. Martin Gauss, Chief Executive Officer of airBaltic: “As a company driven by delivering excellent service, we are constantly gathering insights about our customers […]

airBaltic gets approval for additional equity

To compensate the losses caused by the ongoing Covid-19 pandemic and to support overcoming the economic crisis, the Cabinet of Ministers of the Republic of Latvia, as the majority shareholder of the Latvian airline airBaltic, has today, on August 17, approved the investment of EUR 90 million into the equity of airBaltic. It is now […]

airBaltic extends refund gift voucher validity

Latvian airline airBaltic announces that upon passenger’s request it will extend the validity of gift vouchers issued as a refund for Covid-19 cancelled flights. Now the extended gift vouchers will be valid for travel by December 31, 2022. Passengers, who wish to extend the validity of their gift vouchers, must contact airBaltic Call Center. Only […]

airBaltic to develop new cargo hub at Riga Airport

airBaltic and Riga Airport have signed a land reservation agreement for building a new Baltic cargo hub. The new facility will be the largest dedicated air cargo handling hanger in the region. Martin Gauss, chief executive of airBaltic, said: “For years airBaltic Cargo has provided essential mail and cargo shipments to and from Latvia, using […]

airBaltic marks 25 year anniversary

In October 2020, Latvian airline airBaltic marks the 25th anniversary of the company. Considering the experience gained over the years and current situation, airBaltic honours this milestone by introducing revised company vision, mission and core values which were found in a survey among customers, colleagues, opinion leaders and partners. Martin Gauss, Chief Executive Officer of […]

airBaltic CEO Martin Gauss: We think greener, we fly greener

During the 2020 Riga Aviation Forum scientific conference, which took place on September 9 and was devoted to sustainability, I had the opportunity to address this important topic which is a crucial part of our business.  The aviation industry has been working hard towards more sustainable operations and with common efforts has demonstrated great results. […]

AirBaltic resumes flights to nine destinations from Riga

Latvian airline airBaltic announces that as of today it resumes flights between Riga and nine additional destinations. In total, airBaltic now connects Riga with 35 destinations across Europe. Martin Gauss, CEO of airBaltic: “We welcome the decision of the Latvian government to ease the travel restrictions in place, while maintaining safety and health of the public as […]

airBaltic forced to further decrease staff due to Coronavirus crisis

Due to the development of the ongoing Coronavirus crisis in the world and its impact on airBaltic’s network, the company is forced to further temporarily reduce the number of employees, mainly crew, by 100 people, summing up to 350 with the changes announced on March 11.  The company will seek voluntary solutions, unpaid leave, non-extension […]