TagsCivil Aviation Authority

Ryanair faces Civil Aviation Authority action over unpaid refunds

The UK Civil Aviation Authority has today started enforcement action against Ryanair. The move follows the airline’s decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline’s staff this summer. Ryanair passengers have made claims for compensation directly to the airline, but these […]

Civil Aviation Authority releases new hidden disability guidelines to airlines

The Civil Aviation Authority has published new industry guidance on assisting passengers with hidden disabilities. The guidance to airlines follows similar advice given to airports in 2016 and has been formulated in association with disability groups. Acknowledging existing good practice by some carriers, the CAA expects to see passengers with hidden disabilities treated with an […]