Wizz Air has made several commitments to the regulator regarding its customer claims The airline has already launched a series of new initiatives to reduce cancellations and create a better experience for its customers More than £90 million has been invested in improving operations Wizz Air has signed a deed of undertaking with the UK […]
Thomas Cook has confirmed that all the UK companies in its group have ceased trading, including Thomas Cook Airlines. As a result, all holidays and flights provided by these companies have been cancelled and are no longer operating. All Thomas Cook’s retail shops have also closed. The Government and the Civil Aviation Authority are now […]
The UK Civil Aviation Authority has today started enforcement action against Ryanair. The move follows the airline’s decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline’s staff this summer. Ryanair passengers have made claims for compensation directly to the airline, but these […]
The Civil Aviation Authority has published new industry guidance on assisting passengers with hidden disabilities. The guidance to airlines follows similar advice given to airports in 2016 and has been formulated in association with disability groups. Acknowledging existing good practice by some carriers, the CAA expects to see passengers with hidden disabilities treated with an […]
