Airline Customer Service Automation Software
Sinitic develops and integrates airline customer service automation software, we have built the market-leading natural language processing (NLP) engine for multilingual customer experience.
Sinitic automates multilingual customer experience for airline passengers. Our AI Customer Experience (AICX) solutions are powered by proprietary natural language processing technology that offers native understanding of customer queries in non-English languages and mixed language formats, as well as custom integrations with passenger databases for automation of sales, payment processing, and KYC functions.
Sinitic airline customer service automation software offers improved automation rates, contact center cost savings, and proactive customer retention and revenue creation.
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Multilingual AI Customer Experience (AICX) Solutions
Sinitic’s multilingual AI Customer Experience (AICX) solutions for airlines replaces manual chat software with a vertically-integrated product suite and natural language processing (NLP) engine.
Existing multilingual chat history is converted into an automated agent using a deep-learning algorithm and semi-supervised chat structuring process.
This automated agent is then integrated with passenger and airline databases to fulfil sales, payment processing, and KYC functions.
Following deployment of the automated agent, a semi-automatic feedback process continually retrains the machine-learning model to improve overall accuracy, and human agents act as second-tier support using Sinitic’s live chat and ticketing products.
Sinitic Automated Customer Experience Product Suite
Launch enables you to convert your chat history into your auto agent meaning you don’t waste months of manual labour labelling data to strengthen your machine learning solutions.
Edit means you can humanise dialogue in your auto agent, allowing you to have full control of multiple native and mixed languages, seamlessly, without any messy workflows.
Train gives you the ability to refine the training algorithm to improve accuracy and automate ongoing dialogue improvements in your auto agent.
Chat deploys native-language automation to deflect the most repetitive customer support queries and organizes agents and aliases into teams to handle the most complex support issues.
Track collects unlimited cases assigned to specific categories and custom fields by your automated agent reducing manual case creation and categorization.