SkyUp Airlines Statement regarding delay of the flight PQ492 Istanbul — Kyiv

On 24 January, flight PQ491 Kyiv — Istanbul landed at the alternate airport in Burgas due to severe bad weather at Istanbul Airport. Flight PQ492 Istanbul — Kyiv will depart as soon as the weather conditions normalize and the departure time is agreed with the airport.  

Due to heavy snowfall, Istanbul Airport has suspended operations. Previously, the airport twice provided information about its readiness to resume work, but the weather conditions do not yet allow this and the airport remains closed.

The airline settled passengers (114 people) flying from Kyiv to Istanbul, and the crew of the flight, in hotels in Burgas. Another 26 people are forced to stay waiting for a flight at the airport, as the border service did not let them out of the airport due to the fact that they have ordinary passports without biometrics, which means that they had to additionally show visas to enter the city. All passengers, both in hotels and at the airport, are provided with meals.

Passengers who were supposed to fly from Istanbul to Kyiv are forced to wait for their flight at the airport. Unfortunately, due to bad weather, the roads are closed and it is not possible to arrange a transfer to the hotels. Passengers are provided with food and water in the waiting terminal. Due to difficult road conditions, the delivery of water and food to the airport is delayed. Together with our partners, we are doing everything we can to ensure comfortable waiting conditions under the circumstances.

We are ready to fly as soon as Istanbul Airport returns to normal operation. The schedule of these two flights (from Burgas to Istanbul and from Istanbul to Kyiv) depends on when the airport grants permission to operate.

The airline is in touch with passengers and as soon as new information appears, we transmit it via SMS. Passengers can also contact Customer Support with questions at 38 (044) 330 00 13 or 38 (044) 339 90 03 or send private messages on our pages on social networks — SkyUp Airlines Facebook page and Instagram account.

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