Biometric facial recognition: Austrian Airlines and Vienna Airport implement contactless travel
• New service offer for Miles & More members as of 9 November
• Cooperation between Vienna International Airport and Austrian Airlines to optimize travel comfort
“The optimization of travel processes is a top priority for us. With biometric technology, we can offer our frequent flyers more travel comfort and a contactless passenger journey. Once registered, the free service can now be used for Austrian, Lufthansa and SWISS flights at our Vienna hub in addition to Munich and Frankfurt airports,” says Austrian Airlines CCO Michael Trestl.
“Despite the crisis, we keep our quality offensive going and invest in innovative and digital solutions. Miles & More members can take off almost contactless in Vienna, thanks to the biometric technology. We are delighted to be one of three German-speaking airports offering this advanced service” says Julian Jäger, Joint CEO and COO of Vienna International Airport AG.
Contactless travel – this is how it works
Star Alliance Biometrics uses an identification solution based on the facial recognition technology NEC I:Delight from the Japanese NEC Corporation. It is available for free to all Miles & More members who have agreed on the use of their biometric data. The one-time registration via Miles & More App can be done in just a few steps. During registration, members are asked to take a photo of themselves, confirm their identity with their passport and select the airlines and airports where they would like to use the service. Personal data such as photos and other identification features are encrypted and safely stored within the platform. The system has been developed in compliance with applicable data protection laws and is based on the latest facial recognition technology. The storage of personal data is limited to a necessary minimum. For example, no customer names are stored. The one-time registration must be completed 24 hours before departure.