End-to-End Aircraft & Passenger Support Services

From detailing the interior of an aircraft to assisting passengers with special needs, our unmatched aviation support services and highly-skilled mobile workforce improve operations and enhance passenger experience by decreasing aircraft turnover time; providing a clean and comfortable environment; and keeping planes, people, and baggage moving 24 hours a day.

Travelers have more choices when it comes to airports and airlines. In exchange for their patronage and loyalty, they demand a fast, convenient, and stress-free travel experience.

ABM is the only provider with the breadth of support services that positively impact this entire traveler experience. We provide an unrivaled range of services, backed by the deep aviation expertise necessary to meet your unique operational, safety, and regulatory requirements.

Our exclusive mobile technology fosters improvements in efficiency, productivity, and connectivity. We are able to respond quickly to spikes in demand – ultimately providing consistent, quality services at low cost.

We are committed to reducing our clients’ impact on the environment. We provide everything from environmentally friendly janitorial and maintenance services to energy efficiency improvements and sustainable facilities.

We are one of the largest aviation support providers with a highly-trained, highly-qualified team dedicated to providing a safe, clean, and stress-free journey. Our comprehensive and specialized aviation training programs ensure they are always up-to-speed on constantly evolving industry regulations.

Company Profile

  • Aircraft Services

    We are committed to keeping flights clean, comfortable, safe, and on time. Our trained and efficient aircraft services team delivers high-impact cleaning and service programs within the tightest of timeframes.

    In aviation, time and appearance is of the essence. High volumes of flights and tight timelines daily create a dynamic schedule and detailed work load. That’s why we are committed to keeping your flights clean, comfortable, safe, and on time. Through our unparalleled aircraft services, we deliver customized, high-impact cleaning and service programs within the tightest of timeframes.

    Our Aircraft Services Include:

    • Cabin Cleaning
    • Lavatory & Water Services
    • Provisioning
    • Exterior Washing
    • De-icing Service
    • Ground Handling
    • Ramp Services
    • Interline Baggage Transfer
    • Warehouse Management
  • Cargo Services

    Handling and placing cargo, containers, and mail on aircraft is a primary safety concern. Our trained customer service agents are certified to handle and screen all cargo and mail according to the TSA and Homeland Security Guidelines.

    Our Cargo Services Include:

    • Cargo Acceptance & Handling – Our customer service agents accept cargo, prepare shipping documents, and screen cargo to meet Homeland Security guidelines. They also manifest and build cargo to be transported to the flight line, keeping safety in and around aircraft and other vehicles first and foremost in all activities.
    • U.S. Mail Handling & Sorting – Our customer service agents accept, sort, and build U.S. mail to be transported to the proper aircraft, as agreed by contract between the carrier and U.S. Postal Service.
  • Cleaning Services

    A clean airport environment is essential to improving passenger and employee satisfaction. From targeted cleaning operations at terminal gates following aircraft departures to deep cleaning your floors and offices, we are detailed and efficient.

    High volumes of airline passengers and employees meeting tight flight timelines every day creates a dynamic schedule and detailed work load. Keeping up can be a costly challenge.

    ABM has been providing comprehensive, effective cleaning services for more than a century. Leveraging our expertise in demanding onboard aircraft and airport environments can help you:

    • Outshine your competition
    • Reduce operating costs
    • Improve passenger & employee satisfaction
    • Enhance your image
    • Focus on your core competency
  • Passenger Services

    Air travel can be intimidating for most people, whether able-bodied or traveling with reduced mobility. A bustling environment, long lines, and heavy bags can all make getting to the plane on time stressful. Providing the right assistance to the right people at the right time can make all the difference.

    Through our comprehensive passenger handling services, VIP amenities, and more, ABM is dedicated to providing exceptional personal service to each and every passenger, making their travel experience go above and beyond.

    Our winning formula begins by hiring only friendly, caring, and competent individuals who are dedicated to customer service and want to learn and grow with us. Through continuous training, consistent feedback, and frequent recognition, they polish their service skills and become passenger “heroes.”

    Our training was professionally designed and bench-marked against the finest hotels in the world. The result is a team prepared and eager to provide “five-star” level passenger service.

  • Security Services

    Airline security is critical in today’s threat-heightened environment. Our security professionals undergo stringent screening and are highly trained to handle adverse situations. Today’s threat-heightened environment has made protecting airlines and airports critical.

    ABM partners with airport authorities, federal and local security agencies, and more to safeguard your passengers, employees, and property. We have a strong team of local security professionals who have the knowledge and experience to handle any security situation.

    Our security managers are skilled in operation procedures and software systems in addition to their military, law enforcement, or other security experience. We take our security responsibilities very seriously and hold our team members to the highest standards. All of them undergo a stringent screening process, thorough background check, and training that meets your requirements and government security standards.

    As a nationwide leader of airport security services, ABM has the flexibility and resources to serve airports of any size.

    Our Security Offerings Include:

    • Pre-Departure Screening
    • Freight & Cargo Screening
    • Aircraft Guarding & Search
    • Access & Traffic Control

Company News

Manchester Airport Team Flying High After Winning Top Employer Award

Manchester Airport’s team recognised for excellence in service levels for passengers travelling through the airport with assistance requirements    The team which provides special assistance services for passengers travelling through Manchester Airport has received the top company …

LJLA opens Airport Sensory Space to help passengers before jetting off

Liverpool John Lennon Airport and their passenger assistance partner ABM have opened a sensory space in the Airport departure lounge to help those passengers with sensory or cognitive impairment to relax and acclimatise to the …

ABM Secures Cabin Cleaning Partnership with Latam Airlines at Britain's Busiest Airport

ABM, a leading provider of integrated facility and aviation services, has secured a three year cabin cleaning contract with one of South America’s largest carriers - LATAM Airlines. The partnership deepens ABM’s presence at London …

ABM Doubles Cabin Cleaning Presence at Manchester Airport, Cleaning 2.5 Million Seats Annually

ABM, a leading provider of integrated facility and aviation services, has more than doubled the number of airlines it serves at Manchester Airport and increased headcount by 163% following the award of three new contracts. …

ABM Partners with NHS to Enhance its Passenger Support Services

In partnership with NHS Grampian and Manx Care, ABM, one of the UK’s leading providers of aviation services, has introduced an industry-leading training programme to enhance its services to passengers travelling to and from medical …


London Head Office
George House
75 – 83 Borough High Street
United Kingdom
  • +44 (0)207 089 6600