INFORM´s GroundStar is a comprehensive software solution for optimizing airport, ground handler and airline ground operations. Smart algorithms support critical processes such as planning airline resources, staff rostering, and data analysis. GroundStar also enables management by exception through real-time operational transparency, monitoring, alerts and optimized airline resource allocation.

INFORM is a global leader in developing software for the optimization of airport, ground handler and airline ground operations. The company supplements classic IT systems with solutions using Digital Decision Making based on Artificial Intelligence and Operations Research and other advanced technologies such as Machine Learning, Fuzzy Logic and proprietary algorithms. Over 200 installations in more than 170 airports worldwide are the best proof that innovation can increase profitability and resilience.

Over the years, INFORM has shown remarkable growth. Today, it continues to raise the benchmark for optimization software through ongoing innovation and technical development. Responding to new trends and technologies (e.g., web applications, software as a service (SaaS), autonomous Ground Support Equipment (GSE)), while setting new standards has earned INFORM its outstanding reputation and high market presence.

In GroundStar, INFORM offers the market’s most comprehensive software solution for the optimization of airline ground operations. It optimizes a wide range of processes such as:

  • Hub and Turnaround Management
  • Passenger Services
  • Aircraft Line Maintenance
  • GSE Management
  • Ramp Services
  • De-icing
  • Air Cargo
  • Special Service Request (SSR) Passenger Services
  • Workforce Management

GroundStar fulfills all companies´ requirements to achieve greater efficiency in planning airline resources, staff rostering, and data analysis. Moreover, INFORM´s software enables management by exception through operational transparency, monitoring, alerting, and optimized airline resource allocation in real-time.

Punctuality is an absolute must in airline ground operations. INFORM´s comprehensive software solution helps customers achieve efficient, cost-effective operations, while concurrently improving on-time performance and passenger satisfaction.

Robust resource planning and optimized decision-making support on the day of operations also bring advantages for companies aiming to achieve more sustainable processes. INFORM´s turnaround management solutions, for instance, are designed to reduce unnecessary use of GSE like catering vehicles and loading/unloading equipment. This ultimately results in lower fuel consumption and emissions.
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Company Profile

  • Hub & Turnaround Management

    Every year, flight delays result in millions of dollars in costs. For more efficient hub & turnaround management, all related departments, tasks, and events have to be efficiently controlled.

    Serving as a sophisticated process-monitoring and steering tool, INFORM´s Hub & Turnaround Management solution ensures that factors that may negatively affect a seamless turnaround are easily and promptly identified. This way, their impact on the operation can be evaluated and corrected.

  • Aircraft Maintenance

    Planning aircraft maintenance staff is a complex task. A considerable part of the workload cannot be estimated in advance and the operational situation almost always differs from previously created plans. The profitability depends on a well-balanced staff availability with the actual amount of work they perform.

    INFORM´s Aircraft Maintenance Solution supports all critical tasks from the planning stage to the dispatcher’s assignment of all operations. The real-time scheduling system provided by INFORM delivers a complete overview of all planned tasks for the day of operations, as well as available employees and the corresponding allocation of aircraft. Through the use of INFORM´s first-class optimizer, which responds to any changes in the plan, the dispatcher can easily focus on situations that require special attention.

  • GSE Management

    Aviation-related fleet operations are under significant cost pressures. It is essential that they are made more efficient by optimizing resource allocation and reducing fleet sizes. It is equally important that service levels are improved, a safe working environment for staff is achieved, and valuable assets are protected.

    INFORM´s GSE Management Solution tracks and monitors Ground Service Equipment (GSE) during its operation on the ramp and offers online information about location, operational status and further telematics input. INFORM´s solution offers a wide spectrum of reports to support optimum management of the equipment (e.g., efficiency and incident reports). Furthermore, INFORM’s GSE Management Solution can be applied for autonomous vehicles, supporting

  • Air Cargo

    INFORM´s Air Cargo Solution has proven its success for the optimization of airfreight logistics which applies to both global cargo hubs and smaller operations. With interfaces to Fairway Information Services (FIS) and cargo information systems, the solution addresses warehouse and warehouse-to-aircraft transportation processes proactively and under optimization criteria.

    INFORM´s solution supports the strategic and tactical planning of transport processes and the operational deployment of resources by determining the need for personnel, equipment, and unit load devices (ULDs) based on flight information and statistical data.

  • Gates and Stands Management

    Another big challenge for many airports is to adjust their infrastructure to address the ever-increasing volume of traffic.

    INFORM´s Gates and Stands Management Solution offers the entire range of strategic, seasonal, and tactical planning for the control of gates, apron positions, and terminal resources. To this end, the solution automatically provides all relevant data and makes them available to users and third-party systems. Equally important is the customer satisfaction of both airlines and passengers. In this case, punctuality and preferences in the allocation of gates and service counters are crucial factors.


  • Ramp Services

    INFORM´s Ramp Services Solution covers all services implemented during an aircraft’s ground time and which are required for successful aircraft handling. Besides the monitoring of ramp handling, aircraft loading, baggage handling, and baggage transport, INFORM´s solution supports aircraft movements, aircraft services and ground transportation. Leveraging the solution’s excellent optimization methods, both cost-effective processes and high customer satisfaction are achieved.

  • Passenger Services

    Successful passenger services often require a significant number of employees with different skills and skill profiles. Constant changes in the flight schedule and passenger booking figures lead to continuous rescheduling of the handling activities.

    INFORM´s Passenger Services Solution provides a real-time scheduling system for employees based on specific passenger handling needs. The dispatchers are optimally supported by advanced optimization processes considering factors such as travel time, required skills and cross utilization between different staff pools.


  • Special Services

    The need to assist passengers with reduced mobility (PRM) or special requirements (SSR) poses several challenges. Such assistance is time-consuming and also demands consideration to individual needs in a very dynamic environment. Therefore, Special Services providers require more staff in order to offer their contract customers (airlines and airports) a high-quality service.

    With INFORM´s Special Services Solution, the management of all staff, assistance requests, and equipment can be efficiently planned and coordinated including origin and destination information in real-time. INFORM´s solution provides efficient support in the planning and allocation of resources and the ability to use mobile devices to achieve full control over how services are executed.

  • Workforce Management

    Flexible shift and working time models are hot topics among airline and ground handling management. The general workload demand is high due to a staff shortage. Furthermore, besides staff member absences, workforce scheduling must accommodate unpredictable flight changes. A high-quality, cost-effective service can only be realized when the complexity of workforce management is mastered.

    INFORM´s Workforce Management Solution, GS WorkforcePlus, is a fully-integrated rostering solution containing an optimizer, which takes addresses complex and dynamic requirements. Companies find the perfect balance between employee needs and flexible time management.

  • Transfer Management

    Due to increased passenger transfer operations and shorter ground times, monitoring passenger and baggage connections becomes increasingly important.

    INFORM´s Transfer Management Solution supports the entire transfer operation: from dispatching of terminal staff for short and missed transfer connections, to performing changes in the reservation system, to evaluating operational efficiency (KPI) through dashboards and reporting.

  • De-icing

    The control of aircraft de-icing is often reactive and on very short notice. Lack of communication and cooperation between stakeholders often leads to avoidable delays and inefficiencies. In addition, some of the employees are less experienced than employees in other sectors due to seasonal business demand.

    INFORM´s De-icing Solution addresses all challenges and offers the best support for optimized de-icing processes. Requests can be carried out automatically via a connected interface, or conveniently registered by verbal requests. Besides the scheduling of staff, de-icing vehicles and de-icing areas are considered in the planning.


Company News

INFORM to Exhibit Workforce Efficiency Software Solutions at Stand #427 at Aerospace Tech Week Europe

The GroundStar software suite supports airports, airlines and ground handlers and is enabled for an optimized planning, airport operations, workforce management, and hub and turnaround management. New developments and functionalities will be showcased by dedicated …

INFORM’s GS Planning to be on Display at Booth #2369 at the Passenger Terminal EXPO 2023

When used as the new GS Planning as a Service (PlaaS), this solution can effectively help airports address challenges relating to maintaining flight schedules as passenger demand continues to rise amidst various disruptions and persistent …

Reaping the Benefits of INFORM’s Hybrid AI in GroundStar

The aviation industry is quickly recognizing the value of advanced technologies such as Artificial Intelligence (AI) and Machine Learning to optimize ground handling operations. GroundStar, INFORM’s comprehensive software suite incorporates both of these technologies to …

INFORM Team Members to Serve as Panelists in Two Aviation Festival Asia Seminars Where INFORM Will Also Exhibit at Booth #D18

Uschi Schulte-Sasse, Senior Vice President, Aviation will share her expertise on the “Diversity & Inclusion” seminar panel and Ekkehart Vetter, Chief Technology Officer, Aviation will be a panelist on the “Digital Transformation” seminar.   INFORM, a …

14th Asian GHI - Join INFORM at Stand #E35!

The 14th GHI Asia event is just around the corner to bring industry stakeholders together. INFORM is again part of it, glady taking the opportunity to connect with you.The conference will take place at Le …

INFORM’s Sunil Monteiro Pai, Consultant – GS Planning, To Serve as Speaker in Upcoming Russell Publishing “Planning as a Service” Webinar

Monteiro Pai will share his expertise in optimizing operations and is credited with creating INFORM’s Planning as a Service offering. INFORM, a global software provider for AI driven Digital Decision-Making optimizing business operations, headquartered in …

INFORM Announces Loren Mathis as Chief Strategy Officer - Aviation - He will lead global strategic development in key aviation and ground handling sectors

INFORM, an internationally known software development and business process optimization specialist, headquartered in Aachen, Germany, announced today the appointment of Loren Mathis as Chief Strategic Officer - Aviation (CSO). Applying his leadership roles in operations, …

SATS Named Winner of First INFORM Aviation Award

Its Innovative, Remote Implementation of Complex Software Cited INFORM, a leading provider of Hybrid AI-based optimization software that facilitates improved decision-making, processes, and resource management, announced today that it has recognized SATS, Asia’s leading provider of …

INFORM Continues International Expansion in South America – Joint Venture in Brazil Offers Software for Optimizing Business Processes

INFORM, an internationally known software development and business process optimization specialist headquartered in Aachen, Germany, has established a joint venture with its long-standing partner Portia LAC in Brazil. This is a continuation of INFORM’s international …

INFORM deploys cloud-based AI to optimize workforce management at KLM

KLM Royal Dutch Airlines opts for the AI-powered GroundStar (GS) WorkforcePlus software to optimize workforce scheduling for its employees. The software is provided by INFORM, an internationally active optimization specialist based in Aachen, Germany. The …

GSE Expo Europe 2022 - Please Stop By the INFORM Booth #B70

An expo delivered by the GSE community for the GSE community - the GSE Expo Europe will take place from September 13 to 15 at Paris Le Bourget. This dedicated forum will enable GSE equipment …

Aviation Festival Asia - Invitation to INFORM's Exhibit Booth #C10 and Seminar

INFORM, a leading global provider of AI-driven optimization solutions. INFORM will be exhibiting at the upcoming Aviation Festival Asia, June 14-15 in Singapore. Our team, which will include several executive and management team members, will …

Visit INFORM at Booth #Z3.7072, Hall 1 at the Passenger Terminal Expo in Paris, June 15-17, 2022

You are invited to the INFORM GmbH exhibit at the upcoming Passenger Terminal Expo (PTE) in Paris, June 15-17, 2022. INFORM, a global leader in AI-driven optimization software, will be exhibiting at Booth #Z3.7072, Hall …

INFORM’s Remote Software Implementation to optimize SATS’s Ground Handling Services at Singapore

INFORM GmbH, a leading global provider of advanced optimization solutions for airports, airlines and ground handlers, is rolling out its GroundStar software solutions for Singapore Airport Terminal Services Ltd. (SATS Ltd). SATS is Asia’s leading …

INFORM Ensures Optimized Use of Resources for AICHER GROUP at Munich Airport

Aachen - INFORM GmbH (INFORM), a leading global provider of intelligent optimization solutions in the aviation sector, supports the AICHER GROUP's Mobility Service for Passengers with Reduced Mobility (PRM) at Munich Airport (MUC). With task …

IATA IGHC Conference, November 16-18, 2021, Prague - VISIT INFORM GmbH at Booth #10

VISIT INFORM GmbH at IATA IGHC Conference, Booth # 10, November 16-18, 2021 INFORM GmbH, a leading global provider of intelligent optimization solutions for airlines, airports and ground handlers, announced its latest offering to the aviation …


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