Acciona Airport Services

Airline Passenger, Ramp & Cargo Handling Services

ACCIONA Airport Services throughout its airports network, provides Airline Passenger, Ramp and Cargo Handling Services outside the airport premises, which become an extension of those activities carried out inside the airport.

ACCIONA Airport Services, is part of the Logistic and Transport Services division of ACCIONA, leader group in infrastructures and services tailored towards a sustainable development and social welfare.

It started its handling activities in Spain in 1993 and today, it is a young and dynamic company aiming to achieve a growth based on the quality of service, security and innovation in its handling processes.

Throughout its network, it provides services designed according to the individual needs of each airline. The independence from the airport where it operates or from the predominant airline in it, allows ACCIONA Airport Services to count with great flexibility when adapting to the needs of all types of airlines and to keep close attention to the needs of its customers.

ACCIONA Airport Services provides the following handling services:

  • Airport Passenger Services
  • Ramp Services
  • Executive Aviation
  • Cargo Services
  • Off-airport Services
  • Operations
  • Crew dispatch
  • De-icing Services

With a over century of history, and more than 30,000 professionals, we operate in over 30 countries on the five continents.

Company Profile

  • Passenger Services

    Assistance to passengers at the airport.

    The following services are provided:

    • Passenger check-in
    • Arrival and departure services (transits)
    • Boarding services
    • Assistance to passengers with flight irregularities
    • Special passengers assistance (unaccompanied minors, VIP´s)
    • Check-in systems
    • Information desks
    • Excess baggage collection
    • Flights statistics
    • Lost and found baggage services
  • Operations and Load Control

    Assistance throughout the stopover of the aircraft through a specialized agent.

    • Ground to cockpit communication
    • Walk out assistance
    • Load control
    • Weather briefing
    • Flight operations assistance
    • Ramp coordination (ramp agent)


    Provision of services required by the aircraft during its stopover at the airports.

    The following services are provided:

    • Loading and unloading of aircraft
    • Push back and towing of aircarft
    • Water / Toilet services
    • Aircraft cabin cleaning
    • Air starters, Ground Power and Air conditioning Units
    • Passengers and crew transports between aircraft and terminals
    • Baggage and Cargo sorting and transportation
    • Unit Load Device Control
  • Airline Cargo Handling & Delivery

    Custody, handling and delivery of the cargo at the cargo terminal.

    • Document handling (Import/Export)
    • Special cargo Handling
    • Warehousing
    • Mail Handling
    • Cargo acceptance and consolidation
    • Building up and breakdown of ULD (Cargo Units)
    • Inventory control
    • Trucks loading and unloading
    • Express Cargo Service
    • Dangerous good handling
  • Airline PRM Handling

    Service and assistance to passengers with reduced mobility.

    • Facilitate the boarding and de-boarding of passengers with reduced mobility through qualified staff and specific equipment.

    Ticket Sales of Airport (ATO)

    Booking and sales of tickets for the airlines customers.

    • Airport ticketing sales desk
    • Collection of ancillary revenues
  • Executive Aviation

    Complete assistance to private jets and their passengers.

    • Assistance to the flight
    • Passenger services
    • Catering orders, hotel bookings and crew and passengers transport
    • Loading and unloading of baggage
    • Auxiliary equipment for the aircraft
    • Payments coordination and airport fees
    • Cabin cleaning
    • Flight planning and weather – NOTAMs


Acciona Airport Services
Anabel Segura, 11
Albatros Business Center
Edificio D, 2º B
Alcobendas (Madrid)
  • +34 91 663 0670