Brazilian Carrier Azul Linhas Aéreas Brasileiras Signs Contract with INFORM for Improved Staff Planning and Scheduling Using Its GroundStar (GS) Planning and GS WorkforcePlus Solutions

Company INFORM GmbH
Date 07.07.2021

INFORM GmbH, a leading global provider of advanced optimization solutions for airlines, airports, and ground handlers, announced today that it has been awarded a contract by Azul Linhas Aéreas Brasileiras to implement its GroundStar (GS) solutions, GS Planning and GS WorkforcePlus. They create long-term, mid-term and short-term resource planning scenarios for staff and equipment, as well as generating work schedules.

The contract was the result of a cooperation between INFORM and Portia LAC, an optimization solutions consultancy based in São Paulo, Brazil. Portia provides local support to INFORM’s Brazilian customers for greater cost efficiencies, offering implementation services, support services and being a channel for maintenance issues.

INFORM’s GS Planning can be applied to create long-term, mid-term and short-term resource planning scenarios for staff and equipment and improve assessment of flight schedule changes through “what-if” analyses. It optimizes services across multiple areas, from customer services, gate services, passenger bus services and aircraft services, to aircraft movements, loading/unloading, baggage services, cargo, line maintenance, marshalling, crew transport and turnaround supervision.

GS WorkforcePlus is a powerful staff scheduling solution using a unique deduction system, which will enable Azul to automatically generate work schedules that reflect specific conditions and goals, as well as effectively address demand fluctuations. With GS WorkforcePlus, Azul acquires the core system including the system’s intelligent optimizer, a reporting database, as well as an employee portal that offers a team view and allows shift swaps as well as preference entries.

According to Azul’s Capacity and OCC Director, Daniel Tkacz, “Together, these two INFORM solutions will deliver important benefits for up to our 2,700 employees worldwide at a critical time when, like all airlines, we are focusing on a steady recovery from the pandemic.”

Azul Linhas Aéreas Brasileiras operates approximately one third of Brazil’s flights; an estimated 792 flights from 93 airports to over 100 destinations. Since the beginning of their operations in 2008, Azul has been the airline that has grown the most in Brazil.

Portia LAC Consultoria Ltda., founded in 2018 and based in São Paulo, aims to facilitate access to latest-generation software for Brazilian companies. The company provides best-practice services to operate the software, minimize upfront costs, and ensure early and sustainable returns.


INFORM develops software for the optimization of business processes using Digital Decision Making based on Artificial Intelligence and Operations Research. The company supplements classic IT systems and increases the profitability and resilience of many companies. While data management software only provides information, INFORM systems can analyze large amounts of data in a matter of seconds, calculate numerous decision variants, and suggest the best possible solution to the user for implementation. Today, more than 800 software engineers, data analysts, and consultants from 30 countries support customers worldwide in manufacturing, trade, airports, ports, logistics, banks, and insurance companies. Processes including sales planning, production planning, personnel deployment, logistics and transport, inventories, supply chain management as well as fraud prevention in insurance and payment transactions are optimized.

With GroundStar, INFORM offers the most comprehensive software suite for the optimization of aviation processes currently on the market. It fulfills all requirements of the companies involved in airline and airport operations and covers a wide range of solutions, such as Ground Handling, Aircraft Engineering, Airport Operations, and Hub and Turnaround Management. GroundStar helps customers to run their operations smoothly and cost-effectively while improving punctuality and passenger satisfaction at the same time. INFORM has been developing scientifically substantiated optimization algorithms for this purpose. As a global leader with over 200 installations in more than 170 airports worldwide INFORM has proven its effective and long-term capacity for innovation.

Contact INFORM GmbH
Corporate Communications
Alexander Jatscha
Phone.: +49 (0)151-17159-505
Sabine Walter
Phone: +49 (0)2408-9456-1233

Sandra Gaviria
Phone: +49 (0)2408 9456 3024


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