Copenhagen to share baggage reclaim secrets at Passenger Terminal Conference

Event Passenger Terminal EXPO 2021
Organiser UKi Media & Events Ltd.
Event Date 28.06.2021
Press Release Date 10.02.2017

Passenger Terminal CONFERENCE 2017
14, 15 & 16 March 2017
RAI Amsterdam, Netherlands


Record Numbers of Delegates and the Biggest Programme Ever!


Speaker Highlight:

Copenhagen to share baggage reclaim secrets at Passenger Terminal Conference

Louise Brix-Hansen, senior project manager, Copenhagen Airports, Denmark, who revealed how to transform baggage reclaim from mere storage facility to super lean operation at last year’s conference, is returning this year to discuss how to decrease baggage waiting times using holistic quantitative analysis.

“Surveys indicate that one of the greatest improvement areas in recent times at Copenhagen (CPH) has been the reduction of baggage reclaim waiting times,” says Brix-Hansen. “In close cooperation with ground handlers and airlines, a thorough study was made of the entire arrival process, from pre-aircraft arrival to passengers’ receipt of baggage in the reclaim area, to identify the primary root causes of the problem. Multiple improvements were identified, including the reducing of variation between scheduled time of arrival and actual time of arrival, the timely receipt and use of accurate data, and improved planning processes.”

The presentation will take place on Thursday 16 March, as part of the ‘Technology – Integration & Apps’ session. Leading speakers from the same session include Alan Cowper, baggage director, Operational Strategy at Heathrow Airport Limited, UK; and Khalid Sani, manager, Baggage Handling System, Changi Airport Group, Singapore.

To see Louise’s presentation from last year, click here.

Click here to view all the 2017 speakers

Click here to view the full 2017 conference programme online

Book Your Delegate Pass Now – one, two or three-day passes are available!
Discover more about Passenger Terminal EXPO & CONFERENCE at:


UKi Media & Events Ltd.
Abinger House
Church Street
United Kingdom
  • +44 (0) 1306 743744