In the digital age, the air passenger needs and habits have been changed with the development of new technologies including mobile Internet, big data, AI and etc. The air passenger experience is getting more digital and intelligent, and new air passengers tend to arrange their trip online by merely smart phone from purchasing a flight ticket to making a hotel and airport pick-up service before the journey starts. Accordingly, how to make air experience easier, more efficient and interesting become top challenges for airlines to improve and innovate passenger services.
Faced by these changes, airlines should be open to digital technologies as well as business model innovation, and rethink how to upgrade the quality and efficiency of services, strengthen CRM by big data. The key to the success of strategy is to create more value for customers within the value chain and the well coordination among airports, airlines and regulators is necessary to ensure the high quality of services and experiences.
Given the industrial background, Global Air Passenger Summit 2017 is oriented by air passenger experience and services and on the conference, the impact of ‘The Belt and Road Initiative’ on airline industry will be analyzed along with other hot issues including service innovation, digital air travel, the influence of big data on business process, Air-Ground Interconnection, New distribution capacity, new ecosystem of cabin entertainment as well as the new trend of retailing business in airline industry.
New Mode, New Service, New Experience, hot topics in Airline at present. Global Air Passenger Summit 2017 is looking forward to your coming.