The ACI Customer Experience Global summit is the premier airport event dedicated to customer and employee experience. It is a unique opportunity to learn from industry leaders and CEOs about their vision and airport experience strategy.
It is also an opportunity for attendees to discover and experience customer experience products, services, and technologies, with targeted exhibitors showcasing their solutions to enhance the passenger experience and deliver memorable experiences.
The winners of the renowned Airport Service Quality (ASQ) program will also be revealed during the Gala Dinner as well as airports who have achieved Customer Experience Accreditation.
Empowering the airport community for a customer-centric culture
Discover how a community bonded by shared values and goals is key to airport experience excellence.
The demand for travel is growing as well as new challenges for the industry. To power this growth, airport executives need to lead the next generation of airport experience towards a more caring culture—focusing on the community as a whole and creating value for customers through positive and meaningful human experiences for their customers, employees, and stakeholders.