Speakers You Really Don't Want To Miss - Stockholm, 20,21,22 March 2018

Event Passenger Terminal EXPO 2022
Organiser UKi Media & Events Ltd.
Event Date 05.04.2022
Press Release Date 09.02.2018
Passenger Terminal CONFERENCE & EXPO 2018, 20,21,22 March 2018 - Stockholm, Sweden
Speakers You Really Don’t Want To Miss
Over 375 Speakers In Total
Some of the presentations that you really don’t want to miss:

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Day 1 – Airport Cities, Transport Connections & Regions
11:00 – Heathrow delivering sustainable growth through surface access
Christopher Joyce, Head of Surface Access Strategy, Heathrow Airport, UKDay 1 – Airport Design, Planning & Development
09:10 – Operating and developing sustainable airports
Jonas Abrahamsson, Chief Executive Officer, Swedavia, SwedenDay 1 – Aviation Security, Border Control & Facilitation
11:30 – Panel Discussion: Airline security directors – striking a balance between customer service and security
Eric Kaler, Senior Director, Airline Security, Hawaiian Airlines, USA
Charles Sitkoff, General Manager, Risk Assessment & Mitigation, Delta Air Lines, USA
Karan Singh, Head of Aviation Security Risk Management, Lufthansa Group, Germany
Patrick Bertsch, Director – International Security and Operations, American Airlines, USA
Kaarlo Karvonen, Head of Security, Finnair, Finland

Day 1 – Commercial Development, Retail & Concessions
10:10 – Building for the future – transforming retail at London Stansted
Ben Green, Head of Commercial Planning and Delivery, London Stansted Airport, UK

Day 1 – Customer Service & Passenger Experience
14:00 – ‘I Am Toronto Pearson’ – anatomy of an airport employee movement
Michael Ross, Director, Commercial Development, Greater Toronto Airports Authority, Canada

Day 1 – Energy, Environment & Sustainability
11:30 – Airport balancing act: the need to grow yet reduce environmental impacts
Houssam H Sleiman, Director, Capital Programs and Environmental Affairs, Massachusetts Port Authority, USA

Day 1 – Future Airports
11:30 – Panel Discussion: CEO airport innovation
Kiran Merchant, CEO, Merchant Aviation, USA
Christina A Cassotis, Chief Executive Officer, Pittsburgh International Airport, USA
Hari Krishnan Marar, Executive Director & President, Bangalore International Airport, India
Antonin Beurrier, CEO, ADP International, France

Day 1 – Management & Operations
09:40 – Customer service excellence @ DXB enabled by total airport management
Romain Hericher, Director of Operational Strategy, Dubai Airports, United Arab Emirates
Ronan O’Shea, Programme Manager, Dubai Airports, United Arab Emirates

Day 1 – Technology: Passenger Journey
15:00 – Transformation of passenger experience via technovation at HKIA
Chi-kee Ng, Executive Director, Airport Operations, Airport Authority Hong Kong, Hong Kong

Day 2 – Airport Cities, Transport Connections & Regions
09:35 – DEN real estate: redefining opportunity
Darryl Jones, Executive Vice President/Chief Real Estate Officer, Denver International Airport, USADay 2 – Airport Design, Planning & Development
14:30 – Expanding without expanding – re-purposing existing space to meet passenger demand
Nancy Stern, In-House Architect, Vancouver Airport Authority, CanadaDay 2 – Airport Design, Planning & Development – Middle East & Asia
11:25 – Rethink Travel at Changi Airport Terminal 4
Li San Poh, Vice President, T4 Programme Management Office, Changi Airport Group, Singapore

Day 2 – Aviation Security, Border Control & Facilitation
16:45 – Panel Discussion: A tale of two cities: airport responses to danger
Donald Zoufal, Lecturer/Consultant, University of Chicago /SDI Presence, USA
Mats Paulsson, Corporate Security and Safety Director, Swedavia, Sweden
Andrew Velasquez III, Managing Deputy Commissioner for Safety and Security, Chicago Department of Aviation, USA

Day 2 – Commercial Development, Retail & Concessions
16:45 – Panel Discussion: Building an airport digital ecosystem – airports, airlines and suppliers working together to drive commercial performance and optimise the customer experience
Jeremy Corfield, Partner, CPI, Australia
Kenneth Buchanan, Executive Vice President Revenue Management, Dallas Fort Worth International Airport, USA
Phillip Easter, Director of Emerging Technologies, American Airlines, USA
Michiel Munneke, General Manager, M2Mobi, Netherlands
Mark Bergsrud, CEO, Grab, USA

Day 2 – Customer Service & Passenger Experience
11:25 – Hospitality 4.0 – leveraging digitalisation for improved hospitality services
Dr Bjoern Becker, Senior Director Product Management Ground, Lufthansa Group, Germany

Day 2 – Energy, Environment & Sustainability
09:35 – Running and developing energy-efficient airports
Anna-Märta Jander, Head of Business Development Swedavia Energy, Swedavia, Sweden
Elisabeth Celsing, Energy Specialist, Swedavia, Sweden

Day 2 – Management & Operations
11:25 – Panel Discussion: The secrets of a successful integrated operations centre
Jacqueline Yaft, VP of Aviation Market, Ross & Baruzzini, USA
Lorne Cass, Vice President, Integrated Operations Center, American
Viji Prasad, Director of Airport Operations, Los Angeles World Airports, USA
Michael Youngs, Vice President Information Technology, Dallas Fort Worth International Airport, USA

Day 2 – Technology: Digital Transformation
14:45 – Panel Discussion: Digital transformation: one year later
Catherine Mayer, VP, SITA, USA
Sjoerd Blüm, CIO, Schiphol Group, Netherlands
Suhail Kadri, Vice President Information Technology, Hamad International Airport, Qatar
Ricardo Cerri, Chief Technology Officer, Corporación América Uruguay, Uruguay
Michael Zaddach, Senior Vice President Information Systems (CIO), Munich Airport, Germany
Maurice Jenkins CM IAP, Director Information Systems & Telecom, Miami Dade Aviation Department, USA

Day 3 – Ageing Population & PRMs
12:20 – Helping people with hidden disabilities access air travel
James Fremantle, Consumer Enforcement Manager, United Kingdom Civil Aviation Authority, UKDay 3 – Airport Design, Planning & Development
10:35 – PIT transformed: the resurgence of our team and facilities
Paul Hoback, Senior Vice President, Facilities, Engineering & Maintenance, Pittsburgh International Airport, USA
Tracy Cullen, Airport Planning Manager, Allegheny County Airport Authority, USA
Day 3 – Aviation Security, Border Control & Facilitation
10:35 – Panel Discussion: Challenges and opportunities for tomorrow’s smart traveller
Dr Jean Salomon, Director of Business Development ISS, SICPA, Switzerland
Eric Kaler, Senior Director, Airline Security, Hawaiian Airlines, USA
Richard Rinkens,Coordinator for Biometrics and Identity Management, European Commission, Belgium
Dr Enrique Belda, Deputy Director General of Communications and Information Systems for Security, Ministry of the Interior, Spain
Andrew Priestley, Managing Director, Agile Borders, UK

Day 3 – Commercial Development, Retail & Concessions
09:05 – Panel Discussion: Sense of place: value or voodoo?
Alan Gluck, Senior Manager, ICF, USA
Michael Ross, Director, Commercial Development, Greater Toronto Airports Authority, Canada
Michael Thornton, Head of Operations, Marqette, Ireland
Cristina Alcivar, Founder, Vane Airport Magazine, Canada
Ibrahim Ibrahim, Managing Director, Portland Design, UK

Day 3 – Customer Service & Passenger Experience
12:25 – How blockchain improves passenger experience by enabling multidisciplinary service design
Maureen Gribnau, Innovation Manager, Schiphol Group, Netherlands
Marit Gangsaas, Manager Process Development, Amsterdam Airport Schiphol, Netherlands

Day 3 – Facilities Maintenance & Management
09:05 – Digital transformation through growth (asset management)
Neil Moran, Head of Terminals – Asset Care, Dublin Airport, Ireland
Morgan Crumlish, Spatial Data Manager, Dublin Airport, Ireland

Day 3 – Increasing Airport Capacity
11:55 – Expanding connectivity while simplifying the experience
Mélanie Sarris, Deputy Director of Airport Planning and Architecture, Aéroports de Montréal, Canada
Patrick Gendreau, Director, Passenger Process Optimisation, Aéroports de Montréal, Canada

Day 3 – Management & Operations: Crisis & Disaster
10:35 – Avoiding disaster by meeting the needs of seniors and PRM
Lawrence Rolon, Coordinator for Disability Services, Los Angeles World Airports, USA

Day 3 – Technology: Systems & Integration
10:05 – Remote baggage drop-off
Yorick Buys, Project & Process Manager at Ground Operations, Brussels Airlines, Belgium
John Ceulers, Baggage Development Manager, Brussels Airport Company, Belgium



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