easyJet opens a new customer service centre in Milan to assist Italian customers

easyJet, Europe’s leading airline, announces the opening of a new customer service centre in Milan, to offer further assistance to its Italian customers. easyJet is committed to helping its Italian customers this summer who will be able to count on the dedicated support of a growing team of around 40 Italian speaking agents. We have also extended the opening hours of the customer service team and we continue to explore all possible options to further enhance the support we provide our customers this summer.

This investment, made to further improve the quality of service offered to our Italian customers, will enhance the network of 9 centres located globally with offices in Cape Town, Johannesburg, Lisbon, Mumbai, Rabat, Marrakesh, Iasi and Warsaw with 2500 operators assisting customers responding to 21’000 daily clients’ requests in 5 minutes on average every day.

The new centre, operational as of today and located within the Torri Bianche Shopping Centre in Vimercate (Milan), was developed in cooperation with Webhelp, a leading global provider of customer experience and business solutions, managing easyJet’s customer service globally.

Lorenzo Lagorio, easyJet Italy Country Manager, said:

“Providing the best possible travel experience for our customers is our priority and the opening of this new customer service centre in Milan, as well as being a positive boost in terms of employment growth for the area, is a further step in this direction.

“In the past weeks we have consolidated our flight programme for the remaining months of the summer season and while most of our customers have been rebooked on alternative flights, we have taken this decision with the very aim of avoiding disruption and last-minute cancellations helping to provide reassurance to customers booking an easyJet flight for their holiday this summer.

“Delivering a safe and reliable operation in this challenging operating environment so we can take our customers away on their holidays this summer is easyJet’s highest priority. In terms of network, this summer easyJet will operate up to 1,700 flights a day, of which 400 to and from Italy, carrying around a quarter of a million passengers every day, of which 65,000 to and from Italian airports“.

Ryan Murphy, Global Account Director, Webhelp for easyJet, commented:

“At Webhelp we are thrilled to support easyJet in its drive to enhance customer service for its extensive customer base. Our team in Milan is excited to be working with the wider easyJet customer management network, to deliver exceptional service and put the customer at the heart of everything we do“.