Delta hosted a team of experts from RB, the makers of Lysol®, at New York’s LaGuardia Airport this month, providing a firsthand look at what our employees and customers experience every day as we work together with Lysol to develop new, innovative disinfecting protocols for both the airport and onboard experience.
“[Lysol’s] focus on customer service and excellence, as well as their forward-looking innovation, mirrors Delta’s commitment to the same,” said Jon Litzenberger, Delta’s Managing Director – Global Cleanliness. “This is the perfect partnership to look at cleaning well into the future.”
The Lysol team performed meticulous walk-throughs of Delta ticket counters, gate areas and baggage claims; observed the cleaning procedures onboard an aircraft; and led focus-group discussions with Delta flight attendants and customer service agents.
After the visit, said Marcia Bole, Lysol’s Vice President of Research & Development Operations, “We are able to better understand: What are the various surfaces made of? What are the combinations of interactions between employees and passengers? And what are the products we would recommend for the best disinfection…to provide consumers with peace of mind?”
“What we learned today really cemented our belief that the Delta team is incredibly passionate not only about keeping their passengers safe, but also each other,” said Max Shearwood, Lysol’s Vice President – Sales.
Delta and Lysol first announced their partnership in July, pairing Delta’s strength in safety and operational rigor with Lysol’s 130 years of germ-kill expertise and innovation to continue improving on Delta CareStandard protocols launched during the COVID-19 pandemic. Last week, all of Delta’s U.S. airports began provisioning Lysol Disinfecting Wipes for employees to use to clean customer-facing areas.
“Customers tell me all the time that they book tickets [on Delta] specifically because of what we are doing to keep the planes clean,” New York-based flight attendant Doug P. “Our partnership with Lysol just adds another layer. It gives customers even more confidence because they know what it means to be using Lysol products.”
Delta’s Global Cleanliness division continues to work with teams across the airline and with partners to advance safety and cleanliness throughout travel.