Both AirAsia and Cathay Dragon have announced they will temporarily suspend all flights to and from Wuhan, China during the Coronavirus outbreak.
AirAsia on their website announced:
‘In light of the recent health situation and government announcement, all AirAsia flights from Kota Kinabalu, Bangkok and Phuket to Wuhan, China are temporarily cancelled until 28th January 2020.
AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from global and local health authorities, including the World Health Organisation.
AirAsia guests who are in Wuhan are advised to abide by announcements made by the Government and health authorities, and to contact their respective diplomatic missions or embassies in China for assistance.
AirAsia is closely monitoring this situation and will continue to provide information on the latest developments.
AirAsia is making the following options available to guests who wish to make changes to their travelling plans to/from Wuhan:
1. Reroute: Reroute to any other mainland China station for flights to Kota Kinabalu, Bangkok and Phuket without additional cost, subject to seat availability. Applicable for all flights until 29 February 2020; OR
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for all flights until 29 February 2020; OR
3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking if flights are cancelled. Applicable for all flights until 15 February 2020 and return flights from 16 – 29 February 2020.
Guests whose flights fall into the above date range can obtain a full refund in the amount equivalent to that booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on “Refund” then “New Refund Request” and finally “AirAsia flights to/from Wuhan.” From there, simply follow the instructions as directed by AVA.
For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.’
Meanwhile Cathay Dragon announced:
In light of the evolving situation in Wuhan, Cathay Dragon is temporarily suspending flights to and from Wuhan effective January 24, 2020 until 29 February, 2020.We are monitoring the situation closely and will continue to coordinate with the health authorities in Hong Kong and in all the ports to which we operate flights.Our customer services team will be assisting affected passengers to refund their bookings or postpone their travel plans. Passengers are also advised to refer to our special ticketing guidelines on cathaypacific.com
We apologise for any inconvenience caused to our customers and appreciate their understanding.For more information, please visit https://www.chp.gov.hk/en/features/102465.html‘