ANA Expands Onboard Customer Service with Digital Newspaper
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for eight consecutive years, is expanding its digital in-flight e-Library by adding 30 newspapers from across the globe to the ANA App.
ANA had stopped providing paper magazines and newspapers on board as part of its hygiene measures, however, like other items in the e-Library, the newspapers can be downloaded via the ANA App beginning 24 hours prior to the scheduled departure time of the flight, and the downloaded content can be viewed for up to 24 hours after the scheduled arrival time. In addition to offering in-flight entertainment options, passengers can also use the ANA App to make flight reservations, display boarding information and check for updated flight information.
“ANA is constantly looking for ways to leverage technology to improve the travel experience for our customers,” said Junko Yazawa, Senior Vice President, Customer Experience Management & Planning. “The decision to offer digital versions of prominent newspapers from across the globe will cut down on waste while offering passengers additional opportunities to engage with news and perspectives offered by papers that usually are not available in paper format.“
Digital Newspaper service
Start date: July 1 (Japan standard time)
*ANA app is planned to be updated sequentially from July 1, 5AM (JST). Please update your ANA app before using the service.
Types of newspaper: 5 Japanese papers and 25 foreign language papers from a total of 14 different countries.
- *Digital newspapers will only be displayed to passengers who are eligible for the above services.
*Please note that there may be a delay in service depending on the type of newspaper.
This effort will enhance convenience for passengers while reducing the airline’s carbon footprint. Digitizing ANA’s newspaper service will cut paper consumption by about 890 tons per year and contribute to the reduction of fuel use and CO2 emissions by reducing the weight of the aircraft.